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Payment & Delivery

 

PAYMENT

Aster is a secure shopping site. Payment is via Paypal but you do NOT have to set up a Paypal account in order to pay. Paypal can process all major credit and debit cards without setting up any account. This site does NOT have any access to your personal account details.

 

POSTAGE

Postage is free for all orders over £10 (Mainland UK only). For orders under £10 there will be a £2.95 postage charge. We will always endeavour to post your items as quickly as possible. Stock items will usually be dispatched within 24 hours. Products ordered over a weekend will be dispatched on the next working day. All orders are sent using Royal Mail or a courier, dependant on the size and weight of your order. Therefore, some may require a signature.

For Bespoke/Personalised products, delivery may take 2-3 weeks, dependent on the item. However we will try to keep you informed when to expect delivery.

 

INTERNATIONAL ORDERS

Unfortunately at the moment we are unable to accept orders outside of mainland UK, but hope to expand this in the near future.

 

PACKAGING

At Aster we try to do our bit for the environment. Therefore where possible we use recycled packaging in order to reduce our footprint!

 

RETURNS

Although we are confident that you will be love your Aster products, if you do wish to make a return we will gladly offer you an exchange or refund. However, you must inform us via email or telephone within 7 working days of receiving the product for us to accept a return. Please quote your order number and explain the reason for the return. The product must then be returned in adequate packaging and in saleable condition.

The customer will be responsible for the return postage costs, unless the item is damaged on arrival or we are at fault. We are not liable for any items lost in the post, and therefore if this is the case, the customer should contact Royal Mail or the courier. However, please contact us for the details of your delivery and where possible we will help to resolve the issue.

 

Accepted Payment

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We accept the following payments:

  • PayPal
  • Mastercard
  • Maestro
  • Visa
  • Visa Electron
  • American Express
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Postage

Free P&P on all orders over £10 to mainland UK.

Gift Wrap

Complimentary gift wrap available on all items. See information above.

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